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Boosting business resilience with quality engineering

Rik Marselis
October 25, 2021

Leading organizations today focus on delivering business value to their customers. Information technology can be a big enabler – but only when they are delivered with quality at speed. To achieve the right quality level at the right time, quality engineering needs to be integrated into the entire IT delivery lifecycle.

Quality assurance and the need for business resilience

Today, it is not just about quality assurance, rather it is about making sure that business value is delivered fast and constantly. Changes need to be implemented quickly, but without threatening business continuity. This resilience can be achieved by implementing continuous quality engineering, which starts with applying various quality measures right from the outset of the IT delivery activities. These measures would include continuous testing using state-of-the art test automation frameworks complemented with some exploration. And taken together, they can establish confidence that the required business value is achievable.

How to implement quality engineering for business resilience

An organization wanting to work on its business resilience should start with strengthening its quality engineering activities. This is done by implementing quality measures in various life cycle activities, such as pair programming, reviewing of defining documents such as requirements or user stories, and dynamic testing activities (including test design, test execution and investigating and assessing the outcomes).

Today, IT systems are preferably delivered incrementally with frequent adaptation to new business needs and user expectations, and with increasing speed, supported by state-of-the-art tools. Quality engineering is the thread that holds this all together.

To achieve business resilience, we should keep a close eye on what it is all about: delivering software – which will generate business value – at the right time with the desired quality!

ADMnext and Sogeti’s TMAP®  for business value

Capgemini’s ADMnext, a full suite of business-focused ADM solutions integrates quality engineering services to achieve IT solutions that deliver the pursued business value. Within this stack, is Sogeti’s TMAP® body of knowledge which can help achieve this integration. Using TMAP’s VOICE model (Value, Objectives, Indicators, Confidence and Experience), an organization can take business value as the starting point and then define the objectives that must be achieved with IT. Indicators like service time per customer, reliability level of data connections, velocity of IT delivery teams and mean time to fix operational failures, among many others, can be monitored and kept track of. Which means there can be a constant evaluation of business value being delivered.

You can learn more about our ADMnext portfolio and on how to achieve business resilience by integrating quality assurance across your entire application services landscape here.

About the author

Quality and Testing expert | Netherlands
Rik Marselis is principal quality consultant at Sogeti in the Netherlands. He has assisted many organizations in improving their IT-processes, in establishing their quality & testing approach, setting up their quality & test organization, and he acted as quality coach, QA-consultant, test manager and quality supervisor.


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