In Sogeti Switzerland we have run several intranet programs during the last years and we have realized that an ECM program is more a journey rather than a project, a vision rather than a roadmap.
Three specific axes are necessary for a good ECM governance: with the right people we create rules, processes and responsibilities, aiming to guide and control a whole platform and this is completely independent from the platform you will use to build the solution.
For a good recipe and a delicious ECM cake don’t forget the following points:
- The team: Build, run and improve the right team with the right people: when we talk about collaboration we should really mean it: business stakeholders, IT leaders, trainers, end users.
- Information Architecture: We are moving from a knowledge centred intranet to an employee centred world: don’t store the content right, but the right content instead.
- Processes: Everything should follow a process, because in 6 months you will not remember why you made that specific choice. Processes will help to avoid anarchy and to keep people focused on what it really matters: their daily basis work.
- Permissions: Permissions policy are not a Damocles sword, but the only way to avoid the chaos; focus also on change management and training system in order to reward users and authorize them to do things only if they have followed the dedicated training.
- Search, but also….serendipity: An enterprise search is today mandatory, of course, but don’t forget also the fun part of serendipity: give to your users not only a way to find things – which assumes that your users know what they are looking for – but also to discover things.
The ingredients above will help you to structure a functional ECM program with your clients. Keep in mind that technology matters, but people are even more essential to your business: what we deliver to our clients is much more than a simple intranet or software, it is something that will help them work better and improve productivity.