English | EN Quality in 2019, a personal view of the World Quality Report
About the author
Andrew’s the Head of Technology and Innovation for Sogeti UK, joining the group back in 2009. In this role, he has worked with major clients across government and private sectors. Andrew joined Sogeti UK back in 2009 and is currently the UK’s head of technology and innovation.
Thanks for your interesting reflections, but when I read the line “Eventually, the customer would want to have a working product, and that’s the goal.” I came to recall this article: https://janbosch.com/blog/index.php/2018/11/28/your-product-is-no-longer-the-product/
Could it be that the product is not so important, compared to the data about the end-user behavior that the product enables the business to capture is?