What I often hear about insurers is that you have to pay them each month but when you need them, they are not willing to support. When you need the insurer, you want direct support. But, for the insurer, it’s hard to support if you need them outside their office hours, or if all employees are busy.
Chatbots are a great tool to solve this issue. They are always available and can automatically execute tasks for the insurer or the end user. In this post, I’ll show a scenario how a chatbot can support when a damage report occurs.
Watch the video for the scenario overview and a demo of the chatbot I created.
About Chris Arend
The vision of Chris is that technology should be supportive and, if possible, in the background. We should not use our energy to adapt (new) technology. Technology should adopt us and should be able to connect with us in a way that we connect to other people. Technology should become our digital friend. This will minimize the negative side effects that we see with technology like social media and smartphones. This will make us happy on a longer term. Conversational solutions are a great tool to service this goal. They are able to speak, see and understand like we do. With chatbots and voicebots, we make a great step forward to an environment where technology adopt our behavior instead of the other way around. Chris is a leader in conversational strategy. He is able to close the gap between new technology and a company's vision. With his technical background, he is able to show the real value of new technology and make it work!
More on Chris Arend.