Communication is key to understanding. Understanding the needs of everyone involved in a project from the design, development, delivery and beyond to the users is critical to success. But when we are working remotely, in different time zones, or even different rooms, how to we help make sure that everyone understands what the other teams means when they talk about quality? Eva Holmquist talks with Andrew Fullen about how the test manager has become a key player in translating the different understandings between teams.