HAVE YOU MET SOYOUMAN YET?

Jul 23, 2019

Sogeti Labs

SoYouMan – a name derived from Sogeti + Human – is Sogeti’s first ever HR Chatbot. We started to develop it in 2018 using IBM Watson. The idea was to help us showcase our innovation capabilities to the fresh new talent that was looking for an opportunity with us. And what better way to attract talent than showcasing our own talent.

The bot was initially programmed based on a
retrieval model using IBM Watson, to interact
with the new joiners and potential candidates – it could do two key things: ask
the new and future recruits operational questions such as their names,
skillsets and entered the answers into the system, and then offered them an
overview of Sogeti –  it told them about
our genesis, our offerings, our services, our people, and geographies. This
version was a first step to help us understand what HR need, and how a retrieval
model like Watson can bring us.

We piloted the chatbot at different intern HR events and received very positive feedback, which encouraged us to develop it further, to interact at a more layered, more nuanced level. That’s when in just a few months of SoYouMan’s first version, we launched the second, more advanced version. Indeed, the retrieval model is using a tree structure and is a very rigid approach, so we quickly needed to improve this version with new skills.

The second version was a hybrid model based
on two layers of intelligence :

• First one on a retrieval model,
  using IBM Watson
• Second one witch is activated
  when Watson can’t understand what the candidate means and is using Generative
  Model based on Tensor Flow and Lasagne.

We trained a IA to be able to handle digression a make the conversation more natural using Natural language processing and neuronal networks.

In terms of interface, SoYouMan is currently able to speak by text interface but also via Google Home.

Using artificial intelligence, SoYouMan 2.0 is programmed to understand and respond in depth – it gauges intent with accuracy, answers more specific questions, discusses the audience’s professional ambitions, gives advice and basically lets the interaction appear more real and human-like.

Image source

About the author

Sogeti Labs

SogetiLabs gathers distinguished technology leaders from around the Sogeti world. It is an initiative explaining not how IT works, but what IT means for business.

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