The answer is “yes.” Probably, when you read the title, you had guessed the answer to be “no,” and thought that this was just a teaser to draw your attention. Unfortunately, it’s not so! In fact, I was in California a couple of days ago and had visited an Apple store there. The experience was …. quite an experience. I needed to buy a small and a big thing. The small one, because I forgot my chargers for my iPad mini and MacBook (Damn!). The big one, because this would be a great excuse for me to buy the new MacBook.
Conversation with an Apple store’s ‘Genius’ guide:
Store guy: Can I help you, sir?
Me: Yes. Actually, I need a small thing and a big thing.
Store guy: Ok sir. What’s the small thing? Can help you right away.
Me: A charger for my iPad mini.
(Showed my iPad and he returned with the charger. I could pay on the spot, so that was perfect).
Store guy: And the big thing?
Me: I need a new machine. The new MacBook. Only one question. I do a lot of presentations. How do I connect the thing to a “beamer”?
Store guy: A “beamer”?
Store guy: What’s that?
Me: Maybe it’s not proper English. It’s something that can project images from the computer.
Store guy: Never heard about that!
Me: OK (#wtf) so, …. a projector maybe?
Store guy: I’ve heard about that. But to be honest, I’ve never used it myself. Never presented anything. I want to be completely transparent with you about that.
Me: OK, sure (#wtfisgoingonhere)
How does the new MacBook project slides or images with only one output from the machine? Need to connect the projector to it…
Store guy: Let me see. (And the guy starts putting the words “beamer” and “projector” into Google and search for images.)
Ah! An additional device is needed for that.
Me: I know.[And then, after a visual search and showing the interfaces I need, (which I knew of), I asked him to get the machine itself.]
Store guy: It will take 5 weeks sir…or more. We only get a short supply, initially. Once it gets viral with people talking about it, we receive a fresh stock.
Me: That means, I cannot buy one now!
Store guy: Yes.
Lesson 1: The Apple guys try to do their best.
Lesson 2: The real use for me (connecting to a projector) was not well understood.
The real issue is not the lack of knowledge of the sales guy, but the fact that I will have to wait for more than a month to buy a newly launched product!! What is the definition of a ‘launch’ any way? I guess it is costing Apple a lot of money by saying “no” to an existing market / loyal customer base. You never know what will happen when you lose the momentum in a fast-changing tech environment. At least, they have lost me.
So, any advice on how I should deal with this (what to buy?)