English | EN A Connected Service eXperience (CSX) Is What Customers Want and Expect
May 12, 2015
Dealer-FX Group belongs to the fastest growing companies in North America. A trusted name in automotive retail software development and service solutions, they empower dealer and OEM clients to “Drive the Customer Experience” with their remarkably well executed product service, digital retention and relationship management strategies. Since 2013, Dealer-FX’s Connected Service eXperience (CSX) is based on AutoSoft’s critically acclaimed Dealer Management System. In business now for 26 years, AutoSoft proudly calls itself “A Startup with a History.”
Poster Child Par Excellence
Setting a landmark example, the AutoSoft/Dealer-FX combination – FX stands for Fast & eXtreme, like in sports – continues to impress the whole automotive industry’s ecosystem. Obviously, this kind of proactive and personalized connected services is exactly what customers want and expect today, otherwise Dealer-FX wouldn’t have seen such tremendous growth in such a short period. Dealer-FX is a CSX poster child par excellence.
CSX: Connected Customer, Connected Car, Connected Insights
Every Connected Service eXperience involves using connected products data to trigger real or near time 1:1 interactions between sales, customer care, service and the customer through fully automated and semi-automated business processes. Therefore, the b2b and b2c combination of Connected Customer, Connected Car, and Connected Insights is at the heart of next-level car maintenance and ecosystemic customer servicing.
The process is quite straightforward. Machine data (from machines, devices, tools, and components) automatically and proactively triggers valuable customer interactions. Outages and accidents are prevented, sales are captured, and customer dissatisfaction is being prevented.
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