March 29th, 2021, by
Focus areas for enhancing Live Chat and scaling up with Bots (Part 3)

In a series of blogposts I will be sharing some learnings with regards to enhancing live chat, introducing Conversational AI and scaling up with a Bot at a banking organization.

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March 11th, 2019, by
The California Consumer Privacy Act

California has recently signed a new consumer privacy law that has the potential to drastically change how companies in the United States handle customer information.

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