Digital Happiness

The giant container ship Ever Given that has blocked traffic in the Suez Canal for the last week, bringing a key global trade route to a standstill and capturing the world’s attention, was partially refloated as we’re writing this newsletter.

In ‘The Happiness Advantage Report’ that I’ve recently co-authored, we consider the role of digital in enabling happiness.

In a series of blogposts I will be sharing some learnings with regards to enhancing live chat, introducing Conversational AI and scaling up with a Bot at a banking organization.

Take a look at our most read and shared blog posts from December 2020.

The trend is that systems grow in complexity and that we’re relying on systems of systems to get the needed value.

More than 50 percent of the business trips and 30 percent of the days in the office are gone forever, according to Bill Gates.

When I encountered the word vicarious, I opened up a dictionary to find the answer: “Experienced in the imagination through the feelings or actions of another person.

WFM has become the norm for many, IT managers, can make an important contribution to the digital happiness of customers and employees.

If you want to up your storytelling game, this video will help you prepare for the near future!

Where video calling used to be an exciting new experience, it has now become a tiring ritual for many. Even if a video call meeting goes smoothly, it still turns out that people are exhausted.

I feel it is important to be intentional, or at least conscious, of digital habits. “What is a normal, healthy, and balanced role for digital tools?” This is a question I ask myself.

With a strong knowledge (from UC Berkeley MOOC Science of Happiness) Kamel Abid demonstrates that workplace and happiness are not an oxymoron.