Customer Experience

Take a look at our most read and shared blog posts from December 2020.

In a series of blogposts I’ll be sharing some learnings with regards to enhancing live chat, introducing conversational AI and scaling up with a…

A conversation that spirals out of control quickly. In this case we got together for a virtual cup of coffee the other day.

In Advanced Analytics, the possibility of covering data analysis in real time is more in demand. In the case of the Microsoft cloud, we have several tools that allow us to work in that direction.

The trend is that systems grow in complexity and that we’re relying on systems of systems to get the needed value.

As an industry, it took us a while to move from Quality Assurance to Quality engineering. However, the further enhancements in Quality engineering are happening at a very fast pace.

In today’s Digital world, there is always a need for Smart Communications which facilitates business to deliver smarter email communication across the entire lifecycle.

This research fills the void by combining the opinions of 515 senior decision makers and the perspective of subject matter experts from Sogeti, Neotys and outside practitioners to explore the landscape of performance engineering.

Machine learning is getting more traction. The willingness of companies to use ML models in production for their daily business is growing.

Apache Kafka is a global community-based event streaming platform able to handle trillions of events a day.

Today we explore the relationships people are consciously and unconsciously having with virtual humans. Like and subscribe.

Talking to yourself can give you interesting insights. I discuss the latest tech news with myself in this episode of the tech curation video.