Customer Experience
As of today, there is a big pressure on every organization to have an edge on competition to exist and grow further. For any organization to be relevant and effective requires their existing software application to change and enable new business models to hold the customer base with them.
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In this blog I'll focus on my definition of experience management, why and how you would want to "manage" it and what other companies like i.e. Philips and Randstad are doing with this topic.
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As the Capgemini Research Institute publishes a new report on digital mastery in financial services, I’m keen to explore an emerging topic; that of personalization.
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Gathering insights before releasing As customers are becoming more digital savvy, organizations are under pressure to continuously enhance digital products,…
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When you need to update 10.000 devices one by one and by hand, you will go bankrupt. The time and…
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Our current research topic is called “Digital Happiness” and we’re exploring new ideas about how companies should interact with their clients…
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Our current research topic is called “Digital Happiness” and we’re exploring new ideas about how companies should interact with their clients…
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Our current research topic is called “Digital Happiness” and we’re exploring new ideas about how companies should interact with their clients…
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Our current research topic is called “Digital Happiness” and we’re exploring new ideas about how companies should interact with their clients…
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Our current research topic is called “Digital Happiness” and we’re exploring new ideas about how companies should interact with their clients…
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Our current research topic is called “Digital Happiness” and we’re exploring new ideas about how companies should interact with their clients…
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Recently, The annual SogetiLabs meeting was held in Dublin : Client: Ireland's leading insurance company SogetiLabs experts from around the…
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