Chatbots

April 15th, 2021, by
User communities build engagement and reduce cost

InSided user communities build engagement and reduce cost. In this TechTalk, Joleen van der Zwan interviews Kenneth Refsgaard.

Read more
March 29th, 2021, by
Focus areas for enhancing Live Chat and scaling up with Bots (Part 3)

In a series of blogposts I will be sharing some learnings with regards to enhancing live chat, introducing Conversational AI and scaling up with a Bot at a banking organization.

Read more
March 8th, 2021, by
5 Key Concepts Underpinning Effective Conversational UI

Many online experiences now include the use of conversational agents -- the artists formerly known as chatbots -- that can assist with shopping, banking, and other digital experiences.

Read more
February 11th, 2021, by
Focus areas for enhancing Live Chat and scaling up with Bots (Part 2)

In a series of blogposts I will be sharing some learnings with regards to enhancing live chat, introducing Conversational AI and scaling up with a Bot at a banking organization.

Read more
January 7th, 2021, by
Focus areas for enhancing Live Chat and scaling up with Bots (Part 1)

In a series of blogposts I’ll be sharing some learnings with regards to enhancing live chat, introducing conversational AI and scaling up with a…

Read more
December 15th, 2020, by
Bot or Not? Conscious and unconscious relationships with Virtual Humans

Today we explore the relationships people are consciously and unconsciously having with virtual humans. Like and subscribe.

Read more
June 3rd, 2020, by
Finding Our Common Voice

Everyone has had an experience where we try to use our voice assistants on our phones and other devices only to have it respond with the most quirky, random things or otherwise not even try.

Read more
March 23rd, 2020, by
Boost your Digital Journey using Power Platform

Look at how Power Platform powers organizations to accelerate their digital journey and help them to align quickly to the business environment changes.

Read more
February 24th, 2020, by
5 Intelligent Automation predictions for 2020

Sanjay Chalke, Global Head of Automation, AI and Analytics for Sogeti, shares his top five predictions for Intelligent Automation in 2020.

Read more
December 18th, 2019, by
My topics for 2020

With 2020 fast approaching, it’s the time to come up with the new trends. It’s good and refreshing to see all the different ideas and it gives me the inspiration to share my top five of topics I’ll be looking at in the coming year.

Read more
December 16th, 2019, by
Premium customer experience with AI

AI is at the core of the digital transformation that is improving the economics and capabilities of all aspects of business, including customer service. AI can help complete repetitive, predictable tasks — or take over those tasks completely — and interact with customers autonomously to add value.

Read more
December 4th, 2019, by
Dev(QA)Ops: The Mount Olympus of the new software delivery civilization

DevOps is the Mount Olympus of the new software delivery civilization. And in the Mount Olympus of Dev(QA)Ops we have also the Twelve Olympians. Let's take a look.

Read more