Chatbots

With 2020 fast approaching, it’s the time to come up with the new trends. It’s good and refreshing to see all the different ideas and it gives me the inspiration to share my top five of topics I’ll be looking at in the coming year.

AI is at the core of the digital transformation that is improving the economics and capabilities of all aspects of business, including customer service. AI can help complete repetitive, predictable tasks — or take over those tasks completely — and interact with customers autonomously to add value.

With the right choices, your digital personality becomes part of the group of friends and the promise becomes reality. So make digital friends, not enemies!

The technology of chatbots is still in full development. Here are three biggest trends for chatbots.

SoYouMan – a name derived from Sogeti + Human – is Sogeti’s first ever HR Chatbot. We started to develop it in 2018 using IBM Watson.

I have the good fortune to work in the centre of the City of London and history is all around me. For me, and a history buff, it’s brilliant.

Software development (but also the development of Machine Learning and AI) is combat against chaos and complexity. It is bad enough when software becomes chaotic and does unexpected things, but it is even worse, when software becomes too complex to be fixed.

I have a vision. A vision where my digital assistant’s only task is to understand me, to support me, like a head butler in the household. Where it is in control of an army of specialist AI agents, each with its own task to make my life easier. To me this is the true digital happiness: innovation to make my life easier.

Last year, Sunil Kumar, Senior Consultant, and myself, from the HiTech Solutions team, DEMS-India, were invited to deliver a session on “Intelligent RPA using Machine Learning” at the Robotic Process Automation (RPA) Conference held in Mumbai.

Technologically advanced countries are not leading the world when it comes to AI policy making. Large enterprises aren’t the only ones benefitting from AI. Machines are here to make our lives better. As AI becomes woven into our daily lives, here is my point of view on myths surrounding Artificial Intelligence.

Quit smoking, drink less alcohol, eat less sugar, or finally go crossfitting once a week. Most life resolutions are now…