Rarely a day goes by, that I don’t hear or read someone make the pronouncement “We’re going digital!” Often, I ask them what that means in the context of their organization? The typical response I get is, “We’re going to build some flavor of,”:
- New website, portal, native mobile
- API service capabilities
- Some other technology that deals in 0’s and 1’s
![](https://labs.sogeti.com/wp-content/uploads/sites/2/2017/07/iStock_000070284971_Mobile-devices_LOWRES-300x200.jpg)
- Enabling your customers to service their account, whenever, wherever, and on whatever device they choose
- Enabling your customers to buy from you whenever, wherever, and however they choose
- Enabling your employees to do their work whenever, wherever, and however they choose
- Enabling your employees to access the appropriate resources
- Enabling your employees to drive innovation, from the inside out
- Enabling anyone that does business with your organization, whether customer, supplier, or vendor to conduct that business as seamlessly as possible
- Enabling employees by adopting agile processes