In the Architecture Office #8: Don’t dive deep unless you have to

Per1Previously in the Architecture Practice: Chief architect Herbert Birchbranch (called Herb in the text) turned into problems when he realized that a common perception among the technicians was that architecture is just a recommendation, something you care about if you want. One of the solutions to the problem was to involve the technicians in the architecture work.

A dilemma

After a year in his role as chief architect, Herb still is struggling in creating throughput of architecture deliverables. On one hand a consistent model for architecture description has been defined. On the other the change pace in the organization is overwhelming. The architects are frustrated. They don’t have time to finish their architecture work. Herb is frustrated because his team delivers to less. The earlier perception that the architects are doing almost nothing of value was starting to grow again. [Read more…]

Big data analytic is watching you

220px-Iris_-_left_eye_of_a_girlMore and more business sectors are using big data analytics to do better business, to gain market share or retain/acquire customers. Here are some examples of such powerful algorithms based on big data analysis: [Read more…]

Putting the customer first

Ahmed5In October 2012 Francis Maude, Minister for the Cabinet Office of the UK Government announced the release of GOV.UK. They called it “The start of a new way of delivering public services.” In this release there were two important main benefits: the first one being that GOV.UK would save the government £70m a year and secondly GOV.UK was created by looking at the needs of its users and not the needs of the government.

“Putting the public first, in delivering digital public services. This was the fundament for the digital principles that the Government Digital Service (GDS) defined. Everything in this huge digital transformation was organized and designed around what users need to get done. The needs of the public was the starting point and not the needs of the government. The result? Digital services that are simpler, clearer and faster to use. [Read more…]

Connect to the IOT Tech Triad and Boost Your Preemptive Capability

Jaap1A Quintessential Catch-up

The Internet of Things (IOT), also in some desperation known as Internet of Thingamajigs,[i] keeps people puzzled in both business and IT. Organizations still are miles away from IOT’s realtime 5A Quintessence, wasting billions of dollars every year.

There won’t be an Internet of Everything any time soon but a new understanding of IOT is gaining ground to reflect the convergence of IT, OT (Operational Tech) and a loosly defined all-encompassing Internet of Things. [Read more…]

Common Types of Omnichannel Services

tiersThis is an overview of the most common types of omnichannel services, and on the left as well as in the below video you find an overview figure that describes a typical omnichannel service architecture.

It shows the devices, or channels, the touchpoints (e.g. apps or webs), the back-end (legacy) systems, and the services. The services are divided into three main tiers – low-end, high-end, and front-end services.

Starting from the bottom, the low-end services use functionality and get information from the back-end systems. They handle the specific interfaces, security measures (types of authentication, authorization, encryption, etc), and data structures. Ideally, the low-end services deliver data back to its consumers in a format that conform to a master data model. If a MDM (Master Data Management) initiative has defined the format and storage of the most important information, like customers and products, the nice thing here is that the low-end services can make sure that the data they deliver conform to that model even if the back-end systems are not yet supporting it. [Read more…]

Privacy: turning an issue into a U.S.P.

500px-Cadenas-ferme-rouge.svgConsumers allow all kinds of apps to collect data from their mobile devices without reading the general agreement. We place our most personal information in a public Cloud, which we don’t check for security. We share personal details on Facebook, Twitter, and Instagram without a moment of hesitation.

Nevertheless, we worry about our privacy the moment we notice that a company or government uses this information. In the media more and more articles discuss privacy issues on how companies and government use, for instance, Big Data to serve their clients and citizens. In Europe there is now legislation coming to protect customer on-line privacy. This is following discussions on actions of companies using online data without specific permission. For companies, this puts a strain on how to develop, keep up with, or use digital transformation in their way-of-business. [Read more…]

“Rethinging” Internet

800px-Dictionary_through_lensDictionaries, encyclopedias, and many other repositories aimed at defining the real world are structured as a set of concepts (with identifiable keywords in each language). Real world things may be classified into these concepts. Internet is a huge repository of content which is made publicly available as a set of web pages that may be visually rendered by browsers. However, web pages do not usually associate common semantics to its content in an explicit form. This is the reason why Internet search engines have been traditionally limited to syntactic searches based on the included words. [Read more…]

Lack of quality: getting to the root of the problem

start4I have acne. I have had it for a few years now and I have tried an enormous amount of things to fix it: acne creams, face masks, facial exfoliant, etc.; I have followed several facial treatments recommended by my dermatologist; I have even taken different beauty treatments in beauty centers and spas and tried the most expensive moisturizers in the market. But, after spending lots of money, the problem persisted, because I was trying to fix it focusing on the symptoms and not attacking the root of the problem: my acne was a hormonal problem, so what I had to do was to deal with the cause of my hormonal imbalance. Now that I am attacking the underlying problem my skin is improving and the acne is slowly disappearing. [Read more…]

To be a software engineer today (and in the future…)

During the 5th SogetiLabs workshop, held on December 12 and 13 in Paris, I made a presentation on the latest trends regarding software engineering.

Companies using on-premises collaboration services need to start using the cloud if they want to remain relevant for their users

GerardWorking as a collaboration consultant, I find that many organizations currently working with on-premises versions of collaboration software are investigating what it would mean for them to move to cloud based services. At the same time, their users are already using the cloud, and their IT and governing bodies have no idea where all the information is. [Read more…]