January 7, 2021, by
Focus areas for enhancing Live Chat and scaling up with Bots (Part 1)

In a series of blogposts I’ll be sharing some learnings with regards to enhancing live chat, introducing conversational AI and scaling up with a bot at a banking organization. Most of these learnings would apply as well for other industries where investments are made to enhance customer service channels and live chat in specific. Let’s start with a short introduction and...

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December 15, 2020, by
Bot or Not? Conscious and unconscious relationships with Virtual Humans

Today we explore the relationships people are consciously and unconsciously having with virtual humans. Like and subscribe.

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June 3, 2020, by
Finding Our Common Voice

Everyone has had an experience where we try to use our voice assistants on our phones and other devices only to have it respond with the most quirky, random things or otherwise not even try.

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March 23, 2020, by
Boost your Digital Journey using Power Platform

Look at how Power Platform powers organizations to accelerate their digital journey and help them to align quickly to the business environment changes.

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February 24, 2020, by
5 Intelligent Automation predictions for 2020

Sanjay Chalke, Global Head of Automation, AI and Analytics for Sogeti, shares his top five predictions for Intelligent Automation in 2020.

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December 18, 2019, by
My topics for 2020

With 2020 fast approaching, it’s the time to come up with the new trends. It’s good and refreshing to see all the different ideas and it gives me the inspiration to share my top five of topics I’ll be looking at in the coming year.

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December 16, 2019, by
Premium customer experience with AI

AI is at the core of the digital transformation that is improving the economics and capabilities of all aspects of business, including customer service. AI can help complete repetitive, predictable tasks — or take over those tasks completely — and interact with customers autonomously to add value.

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December 4, 2019, by
Dev(QA)Ops: The Mount Olympus of the new software delivery civilization

DevOps is the Mount Olympus of the new software delivery civilization. And in the Mount Olympus of Dev(QA)Ops we have also the Twelve Olympians. Let's take a look.

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October 4, 2019, by
Top 5 SogetiLabs posts from September 2019

In this blog post, we will highlight and feature our most read and shared posts from September 2019.

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October 2, 2019, by
A digital personality in your group of friends

With the right choices, your digital personality becomes part of the group of friends and the promise becomes reality. So make digital friends, not enemies!

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September 10, 2019, by
Is AI Doing Gender?

Before we engage in a discussion with Alexa or any other AI, let’s see what happened in the last article. As detailed in my previous post, the actual Gender situation has been culturally shaped by heterosexual patriarchs throughout the last millennials. All the differences we think of between male and female are just stereotypes, grouped...

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September 2, 2019, by
3 Next steps for Commercial Chatbots

The technology of chatbots is still in full development. Here are three biggest trends for chatbots.

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August 19, 2019, by
4 Ways to Integrate Intelligent Automation Into Your Process Improvement Efforts

Over the past five years, various intelligent automation (IA) platforms have become popular ways to leverage software to drive process efficiency. Where Six Sigma and related process improvement frameworks sometimes fall short, IA can help continue the journey to increase revenue and margin.

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August 2, 2019, by
Top 5 SogetiLabs posts from July 2019

In this blog post, we will highlight and feature our most read and shared posts from July 2019.

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July 23, 2019, by
Have you met SoYouMan yet?

SoYouMan – a name derived from Sogeti + Human – is Sogeti’s first ever HR Chatbot. We started to develop it in 2018 using IBM Watson.

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July 1, 2019, by
A non-technical history lesson

I have the good fortune to work in the centre of the City of London and history is all around me. For me, and a history buff, it’s brilliant.

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June 27, 2019, by
Can You Trust Machine Learning Decisions?

You need a lot of data when you want to train a machine learning algorithm and since Big Data became a buzz word we have been collecting massive amounts of data that could be used for this purpose. The last couple of years we have been discussing bias in machine learning. We have heard about...

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June 25, 2019, by
Latest Insights on (Customer) Experience Management

In this blog I'll focus on my definition of experience management, why and how you would want to "manage" it and what other companies like i.e. Philips and Randstad are doing with this topic.

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May 24, 2019, by
Avoiding Complexity and Chaos

Software development (but also the development of Machine Learning and AI) is combat against chaos and complexity. It is bad enough when software becomes chaotic and does unexpected things, but it is even worse, when software becomes too complex to be fixed.

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May 22, 2019, by
Free the AI: life after the chatbot

I have a vision. A vision where my digital assistant’s only task is to understand me, to support me, like a head butler in the household. Where it is in control of an army of specialist AI agents, each with its own task to make my life easier. To me this is the true digital happiness: innovation to make my life easier.

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