Jean-Marc Lezcano

Head - Quality and Environment | France

Jean-Marc Lezcano has been Head of Quality and Environment of Sogeti France since 2008. He is involved in the promotion and deployment of innovation at Sogeti France since 2007. He currently leads research on the impact of virtualization of organizations on service delivery. He is ISO 20000 auditor, external expert for AFNOR certification. He is senior lecturer at Nice Sophia-Antipolis University and at Polytech engineering college. Jean-Marc began his career in 1983 in the Weather Forecast Public Services, implementing the first LAN infrastructures and Distributed Systems, becoming IT Expert for United Nations Development Program in 1987. He leaved Public Services for a consulting and training startup in 1990 industry, and joined Capgemini Exploitation in 1996 and served as consultant, and technical manager. He participated to the creation of itSMF France in 2002 and is one of the administrators, in charge of Education and Research. He has been coeditor of ISO/IEC 20000-2 (Service Management standard) at ISO.