What I often hear about insurers is that you have to pay them each month but when you need them, they are not willing to support. When you need the insurer, you want direct support. But, for the insurer, it’s hard to support if you need them outside their office hours, or if all employees are busy.
Chatbots are a great tool to solve this issue. They are always available and can automatically execute tasks for the insurer or the end user. In this post, I’ll show a scenario how a chatbot can support when a damage report occurs.
Watch the video for the scenario overview and a demo of the chatbot I created.