INTERNET OF THINGS
September 15, 2017
We bring a new #IoTFriday. Today Chris den Arend joins us to talk about chatbots. These digital personal assistants are popping up everywhere. They help us a lot in our daily lives. You use an online helpdesk or get help booking a holiday with a digital assistant without even knowing it is not a real...
Service Contracts Over Technology Standards
September 11, 2017
To begin with, some 25 years ago, and for a long time, IT architecture was about standardization on technology. It was a craft that began with business principles, moved through contextual, conceptual, logical, and ended with a physical architecture of standards, technologies, products and services. It worked, and it was very nice, because
Companies as Digital Happiness Engines
July 19, 2017
Digital Happiness The degree in which someone judges positively on the contribution of digital technology to the experience of positive emotions, getting in a state of flow, or having the feeling to live a meaningful life. My earlier call for companies to Pursuit Digital Happiness is meant as a wake-up call. Customer centricity is...
A Chatbot Must Tell It is a Chatbot
September 18, 2017
Recently I started investigating how to test a chatbot. As an example, I put a couple of teams to work to try testing a simple chatbot on Facebook messenger. This chatbot assists people with finding travel options. In the beginning, I warned them this same travel company also has a chat-function with a real person. In...
Chatbots and Humans Working Together
August 28, 2017
Cognitive services like machine learning and chatbots can make humans and machines work better together by complementing each other. It’s about understanding that humans and machines are better at different things. Humans are very good at handling unpredicted situations with their common sense, and machines are very good at
Automation over Processes
September 19, 2017
In my (IT) business (and many others) there has been a lot effort in defining rigorous methodologies, and also a lot of focus on processes. In contrast, cross-functional autonomous teams communicate and act instead of spending too much time on either planning or following a complex process. The autonomous team actually remove
Big Data and Analytics
The Right to (Digital) Happiness?
June 12, 2017
Since Homo Sapiens created fire it is entangled with technology. We used it to battle predators, diseases, and each other. While constantly picking the fruits of our newest inventions, we kept improving our technology and build a technology advanced, and technology depended, society. In his book Homo Deus: A Brief History of Tomorrow history Professor...