The trend in IT: focus shifts from process to people

One thought on “The trend in IT: focus shifts from process to people”

1. I applaud this post.
   I’d offer one little refinement: it might be worthwhile to distinguish between process (what actually happens) and process models, which are representations of what happens. Like all models, process models are simplifications. Like all models, process models are at risk of being oversimplifications, leaving out important things and being wrong in specific contexts.
   Process models are heuristic tools that can help us to observe, contextualize, and refine processes. But like all heuristics, they are potentially powerful when applied by people with judgement and skill; dangerous when followed by the inattentive or the unskilled. If more people paid more attention to observing our processes and engaging with them, and somewhat less attention to following process models, we’ll be a long way towards getting better work done.
   Thank you for the post, Rik.
   —Michael B.

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