Customer Experience

December 1st, 2017 by

Data becomes an issue Online data storage is cheap and cloud computing power is widely available. This creates the situation…

November 17th, 2017 by

https://youtu.be/7Z-BRgPcBDQ The value is in the data You might have heard this sentence many times. Generating and converting data is…

November 13th, 2017 by

Based on my work on Beautiful Delivery with autonomous cross-functional teams (for more details, see Use Beautiful Delivery to Speed…

November 10th, 2017 by

https://youtu.be/YdN1e5UtCvc It is #IoTFriday and the digital twin is our topic. A digital twin is a digital representation of a solution…

November 6th, 2017 by

Fredrick Brooks' 1986 essay, "No Silver Bullet", predicted that "no single software engineering development would produce an order-of-magnitude improvement to…

Ensure Digital Happiness

October 30th, 2017 by

Focusing on the customer experience (as discussed in Focus on the Customer) is important in creating good digital solutions, but…

October 27th, 2017 by

https://youtu.be/zvaq6_zR4Cc   Tom and Steven discuss the position of Artificial Intelligence within the IoT domain. On the World Summit AI…

Focus on the Customer

October 2nd, 2017 by

We often talk about putting the customer in the center, and starting with the customer needs, but how often do…